Westside Nurseries & Greenhouses

Reviews

• ★ ★ ★ ★ ★
  Was looking for water lettuce. The staff knew what I was talking about and when it was available.
  By evan bleumer, June 10, 2017
• ★ ☆ ☆ ☆ ☆
  Terrible Experience.... again. Westside Nurseries looks amazing. The products look beautiful and the staff are helpful. The owner, however, is rude, condescending and awful to work with. Last September we bought $320 worth of plants, shrubs and trees for our home, including two Globe Cedars costing $34.99 each . One of the plants died in spite of our care and we returned it this week to exchange for a healthy plant. First off, she ignored me standing at the counter while she made several phone calls. Then she suggested the plant death was my fault, until I showed her a photo of the two cedars planted three feet apart, and the other one was very healthy. She sent an employee to help me find a replacement. They did not have the exact brand of cedar, so I chose one costing $28.99. The owner told the staff to write "replaced" on my invoice and send me on my way. I asked for a refund of the difference, and was told it is not their policy. I asked if they seriously expected me to pay $34.99 for a plant that was clearly marked $28.99, after THEY sold me a defective plant, and the owner said yes, and turned her back on me. The employees looked mortified. I told the staff I was sorry they worked for the kind of employer who treats customers so badly and then leaves them to deal with it and started to leave with my plant. The owner yelled after me that I could take $4 worth of dirt if I wanted, but I decided that this review would be good enough. I won't ever spend money at this nursery, and will never recommend it to anyone. This is the second time this woman has been unprofessional and crude to me. It's also the last time.
  By Sammy D., March 30, 2017
• ★ ★ ★ ★ ★
  Very knowledgable staff and outstanding customer service.
  By Kathy J Snow, October 06, 2016

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About Westside Nurseries & Greenhouses in Owen Sound